We want you to be completely satisfied with your purchase. If you are not, we offer the option to return or exchange most products, as long as it is within the cancellation period and the product is in its original condition.
- Non-Edible Grocery Products: You have 28 days to return these items if you change your mind. The product must be returned in its original packaging and condition, with proof of purchase.
- Refund Process: For refunds to credit or debit cards, it will take 3–5 working days for the funds to appear in your account. Cash refunds will be issued directly in cash. o Online credits will be issued to your account for future shopping.
Non-Edible Grocery Products
You have 28 days to return these items if you change your mind. The product must be returned in its original packaging and condition, with proof of purchase.
Refund Process
- For refunds to credit or debit cards, it will take 3–5 working days for the funds to appear in your account.
- Cash refunds will be issued directly in cash.
- Online credits will be issued to your account for future shopping.
Non-Refundable Products (Unless Faulty)
The following items are not refundable unless they are faulty:
- Frozen, smoked, or perishable goods
- Baby food
- Top-ups and scratch cards
Changed Your Mind?
If you change your mind about a purchase, please return the product within 28 days of receiving it, with proof of purchase. Ensure that the item is in its original condition and packaging. However, returns are not accepted for certain items due to health and hygiene regulations, including frozen, smoked, or perishable goods, and baby food, once they’ve been taken from the store.
Faulty or Damaged Items
In case the product is faulty or damaged, please contact our customer service team for assistance. You can reach us at +31 640067067 or info@lafriquemarketbv.com for support.
Product Recall
Stay informed about safety issues and defects of products sold by L’afrique Market BV. If a product recall is issued, we will notify you of any actions you need to take.
Shipping & Delivery Information
- General Delivery: All deliveries will be made to the front door or communal entrances of residential buildings or flats. Delivery drivers will not enter the property or block of flats. Please make arrangements to collect your order promptly after delivery.
- Delivery Locations: We offer delivery throughout the UK.
- Wholesale Customers: For wholesale orders, if you need information about whether we deliver to your area, please contact customer service at +31640067067 or email info@lafriquemarketbv.com Thank you for shopping with L’afrique Market BV! If you have any questions or need assistance, our customer service team is always happy to help.
Secure Shopping
Why brave the crowds at the shopping center when you can enjoy the peace and comfort of shopping from your own home? As more people embrace the convenience of online shopping, instances of online fraud have also increased. However, with a few simple precautions, you can still enjoy a safe shopping experience.
Using a Credit Card
Purchases made with a credit card for amounts between €100 and €30,000 are protected under Section 75 of the Consumer Credit Act. This means that if you pay for a product (online or otherwise) with your credit card, the card issuer is jointly responsible if something goes wrong. If the retailer goes bankrupt or you never receive your goods, you may be able to claim a refund from your credit card provider.
Ensure a Secure Connection
Before entering your payment details, look for a website address that starts with ‘https’ and a padlock symbol. These indicate that the website is secure. If the padlock symbol is broken, the security is compromised. Only enter your credit card details on sites with a secure, unbroken padlock. You can also click on the padlock to verify the site’s certificate, which will tell you who registered the site.
Buy from Reputable Stores
Most businesses now have websites, and you can often find great deals from well-known brands. If you find a product at a lower price or on an unfamiliar website, search online to see if others have reviewed or mentioned the site. Also, ensure the site provides contact information—if there’s no way to contact them except online, consider shopping elsewhere. Even legitimate sites should have multiple contact options in case issues arise with your order.
Track Your Orders
Always review your payment and delivery details, carefully read the terms and conditions, and verify that the charged amount matches what you agreed to pay. By keeping track of your order, you’ll quickly notice if any problems arise, allowing you to take action sooner.
Trust Your Instincts
If you have doubts about a website or feel something is off, don’t proceed with the transaction. A professionally designed website doesn’t always guarantee legitimacy, and if an offer seems too good to be true, it could be a scam.
L’afrique Market BV: Your Go-To African & Caribbean Grocer
L’afrique Market BV is the leading African and Caribbean retail and wholesale grocery supermarket in South East London. We continue to expand our product range, offering quality foods and drinks at competitive prices to serve a broader market. Our mission is to make premium African and Caribbean foods and drinks accessible and affordable to customers across London, the UK, and the EU.
International Shipping Policy
At present, we do not offer international shipping directly. However, customers often arrange for their own delivery services to pick up orders. Whether you’re shopping as a retail, consumer, or wholesale customer, you’re welcome to place an order and have it shipped via your preferred delivery provider. For more details, please refer to our delivery and returns page.